Our Patient Center

When it comes to your family’s healthcare, you need a physician who will take the time to know you, learn your medical history, and provide personalized treatment accordingly. At Family Healthcare in Garland, TX, our experienced doctors, nurse practitioners and physician assistants are committed to delivering that individualized care.

As family physicians, we offer sports physicals, cancer screenings, sexual health testing, asthma evaluations, and so much more. We are dedicated to providing the preventative care your family needs to ensure optimum overall health.

General Care Services

Specialized Care Services

Scheduling An Appointment

If you would like to make an appointment, please call our office at 972-276-6822.

If you are requesting an appointment online, we encourage you to use our Healow Portal. It is easy for us to see the reason for your visit and better assist you with a time that works for you.

Easy appointment scheduling | First Family Healthcare, Garland, TX

Patient Forms

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New Patient Packet

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Patient Information Forms

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HIPAA

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Medical Records Release

Healow Portal

Request an Appointment

Installing the Healow Application

1

Open App Store® from your iPhone® or Google Play™ from your Android phone:

2

Type “Healow app” in the search box.

3

Tap “Get” in the App Store or Install in Google Play: This installs the application to your phone.

Note: Make sure the application you are installing is the one developed by eClinicalWorks®, LLC.

4

Tap “Open” OR tap the Healow application from the launcher.

Initiating a Televisit

1

Open the Healow app, and tap Get Started:

2

Accept the following in-phone notifications:

Location
Camera
Microphone

3

Enter the Practice Code: BCIGBD

4

Enter the login credentials provided by the practice and tap Login:

Note: The username is your email address. Click FORGOT USERNAME OR PASSWORD to get a temporary password.

5

Accept the Terms and Conditions for the Healow application:

6

Verify the account by entering your Date of Birth.

7

Create and confirm a 4-digit PIN of your choice:

Note: Remember your 4-digit PIN; you will need it the next time you log in to the application.

8

On the wheel screen, tap Appointments:

9

Tap the appointment:

10

Tap Start TeleVisit:

11

Complete the questionnaire and tap Submit Questionnaire & Next:

Note: Questions are not mandatory; complete as much as you are able.

12

Enter your vital signs and tap Submit Vitals:

Note: Vitals are not required; complete as much as you are able.

13

Tap Start Televisit:

Note: Vitals are not necessary; complete as much as you are able.

14

You are checked in. Wait for your provider to connect:

15

Tap the red phone icon at the bottom of the screen to end the visit:

Initiating a Televisit

1

Open the Healow app, and tap Get Started:

2

Accept the following in-phone notifications:

Location
Camera
Microphone

3

Enter the Practice Code: BCIGBD

4

Enter the login credentials provided by the practice and tap Login:

Note: The username is your email address. Click FORGOT USERNAME OR PASSWORD to get a temporary password.

5

Accept the Terms and Conditions for the Healow application:

6

Verify the account by entering your Date of Birth.

7

Create and confirm a 4-digit PIN of your choice:

Note: Remember your 4-digit PIN; you will need it the next time you log in to the application.

8

On the wheel screen, tap Appointments:

9

Tap the appointment:

10

Tap Start TeleVisit:

11

Complete the questionnaire and tap Submit Questionnaire & Next:

Note: Questions are not mandatory; complete as much as you are able.

12

Enter your vital signs and tap Submit Vitals:

Note: Vitals are not required; complete as much as you are able.

13

Tap Start Televisit:

Note: Vitals are not necessary; complete as much as you are able.

14

You are checked in. Wait for your provider to connect:

15

Tap the red phone icon at the bottom of the screen to end the visit:

Financial

At First Family Healthcare, we accept most insurances. However, we recommend that you call our office ahead of time to see which insurances we accept. We will be more than happy to submit your insurance forms for you.

If you have no insurance, we offer cash discounts. Our office accepts cash, check, and major credit cards. We accept BCBS, Aetna, Cigna, United Healthcare and several others.

We do not accept Medicaid.

Cancellations

If you would like to cancel an appointment, we ask that you provide us with at least 24 hours’ notice. We may charge a fee for a no-show or late cancellation, and patients may be discharged from our practice for repeatedly missing scheduled appointments.

Please call our office at 972-276-6822 if you have any questions about our policies, practice, or conditions we treat. Thank you!

Our Patient Center

Scheduling An Appointment

Patient Forms

New Patient Packet

Patient Information Forms

HIPAA

Medical Records Release

Healow Portal

Installing the Healow Application

Initiating a Televisit

Initiating a Televisit

Financial

Cancellations

Visit Us

Reach Out

Business Hours