Our Patient Center
Scheduling An Appointment
If you are requesting an appointment online, we encourage you to use our Healow Portal. It is easy for us to see the reason for your visit and better assist you with a time that works for you.

Patient Forms
New Patient Packet
Patient Information Forms
HIPAA
Medical Records Release
Healow Portal
Installing the Healow Application
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Type “Healow app” in the search box.

3
Tap “Get” in the App Store or Install in Google Play: This installs the application to your phone.
Note: Make sure the application you are installing is the one developed by eClinicalWorks®, LLC.
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Tap “Open” OR tap the Healow application from the launcher.

Initiating a Televisit
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- Location
- Camera
- Microphone
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Enter the login credentials provided by the practice and tap Login:



Note: The username is your email address. Click FORGOT USERNAME OR PASSWORD to get a temporary password.
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Verify the account by entering your Date of Birth.
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Note: Remember your 4-digit PIN; you will need it the next time you log in to the application.
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Complete the questionnaire and tap Submit Questionnaire & Next:



Note: Questions are not mandatory; complete as much as you are able.
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Tap Start Televisit:



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Initiating a Televisit
1



2
- Location
- Camera
- Microphone
3



4
Enter the login credentials provided by the practice and tap Login:



Note: The username is your email address. Click FORGOT USERNAME OR PASSWORD to get a temporary password.
5



6
Verify the account by entering your Date of Birth.
7



Note: Remember your 4-digit PIN; you will need it the next time you log in to the application.
8



9



10



11
Complete the questionnaire and tap Submit Questionnaire & Next:



Note: Questions are not mandatory; complete as much as you are able.
12



13
Tap Start Televisit:



14



15



Financial
If you have no insurance, we offer cash discounts. Our office accepts cash, check, and major credit cards. We accept BCBS, Aetna, Cigna, United Healthcare and several others.
We do not accept Medicaid.
Cancellations
Visit Us
First Family Healthcare
2201 Forest Lane
Garland, TX 75042
Reach Out
Phone 972-276-6822
Fax 972-487-4060
Business Hours
Monday - Friday: 8:00 AM - 12:00 PM, 1:00 PM - 4:30 PM
Saturday: 8:00 AM - 11:30 AM
Sunday: Closed